
Here is some basic information on how to do business with us.
We only do business to business
Setting up an account with GMEX Imports
We will need your business information and a tax ID. Then you will get access to our catalogs.
First time buyer or Starting a new business
If this is your first time working with our lines we will give a specialized consultation. It is in our interest that all new customers get started with a good detailed consultation so that they can better decide what service program is best for them.
Establish customers
Our goal is not to match services you are getting but to exceed them and work one on one with you to get the following benefits:
· New unique items
· Quality
· Packing
· Times of delivery
· Prices
Services available
· Loose merchandise too reduce shipping cost
· Palletize merchandise for customers that require it for their logistics
· Pre labeling with items numbers or priced(ready to be sold)
· Customize unique items for you (only if it’s going to be put in your lines)
· Over the years we have always been modifying to exceed our customers’ needs; if you need something we currently do not offer let us know so that we may solve the problem.
Minimums for our lines
· There is no minimum for pickups.
· You can pick as many different items and colors that we currently offer.
· Plaster and pottery is only available in full truckloads and will offer the best price and quality available in FOB Laredo, Texas (For questions give us a call at (956)220-0163)
· For shipping there is a one pallet minimum due that we only wholesale.
· Single samples are available for store owners and buyers for chain stores (for more information please contact us at (956)220-0163)
Placing a container order
Orders may be sent by email or fax with a 35% deposit to the GMEX Imports main office in the USA in San Dario Ave address. Once the deposit is received, your order will be officially placed. Customers that been doing business with us for a long time may not be requested an upfront deposit. We accept checks, money orders and almost all mayor credit cards.
Full Truck load discounts
Prices are for full truck loads. If you are purchasing several truck loads per order or during the year then we will work discounts depending on service required and lines of interest.
Lead times for our lines
Depends on the line you are interested in our current production time is approximately 2 to 6 weeks from the date of receipt of the order with initial deposit or payment. Custom orders generally take additional time depending on how many custom pieces are requested. Depends also in how many upfront orders we have.
All lines vary please contact us for accurate times for your product.
For more information please review our product description section for exact timing call us at (956)220-0163
What is available in the warehouse for wholesale purchasing?
We currently have an inventory for our customers that pick up their own merchandise. Send us an order form requesting availability and we will send you a fast respond with items on stock and time for pending items to be in our Texas warehouse. We import several loads per week so it doesn’t take long for us to have what you need.
Shipping
We been working with many freight companies over the years and will set you up with the one that better fits your needs and we can make arrangements for shipping on your loads free of cost for new customers. Current customers if you would like to check the prices we have please feel free to do so.
Damage claims and returns
Claims must be submitted within 3 business days of receiving the merchandise. Photos and details of the damages are required. An evaluation of the claim will be processed within 10 days and a credit or replacement of items will be issued. No refunds on sales.
Is the entire catalog online? We are constantly making new designs and developing new items. Our website is continuously updated, but may not have ALL of the designs that we currently offer.
If you have a question please contact us without any compromise.
We can be reached at gmeximports@gmail.com or at (956)220-0163
or send us a message and get a fast same day respond.
We respect your privacy and will not sell, trade or share your information
The password we give to our customers are for them to use only.
GMEX Imports reserves the right to deny access to a user at any time.